Frequently Asked Questions
How do I return a product? Do I need an authorization code?
Please call Customer Care within 90 days of receipt of the package at 1-877-990-8411 to obtain a return authorization. Return Instructions: Please pack the merchandise securely in the original package, if possible. Include your return authorization number, billing name, and address with the merchandise you are returning. All return shipping charges are the customer’s responsibilities. For your protection, we recommend that you use UPS or an Insured Parcel Post for your return. All returns should be sent to: Health Labs LLC Returns Department 9800 Walnut Street Green Cove Springs FL, 32043 Please note: Items received beyond the eligible time frame will be discarded and a credit will not be issued.
What is your Refund Policy?
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 90 days of receipt. Please call Customer Care within 90 days at 1-877-990-8411 to obtain a return authorization. Again, you must return your used and/or unused bottles to receive a refund within 90 days. Please note shipping charges are not refundable. Always store bottles properly in a cool, dark, dry place and inspect all bottles upon receipt. Bulk Order Refund Policy - Bulk orders of 12 or more bottles are subject to a 15% processing fee if returned (unopened) and in perfect condition within 90 days. Always store bottles properly in a cool, dark, dry place and inspect all bottles upon receipt.
How much does shipping cost?
The standard charge for shipping on most products is $4.95, however shipping charge on Super Saver orders are discounted. We also offer 3-Day service for $11.95 and Next Day service for $25.00.
Do I pay taxes on the products I buy?
There are no taxes on any vitamins or nutritional supplements.
Does Health Labs ship to Canada?
Yes, Health Labs does ship to Canada; however, payment must be made in US funds. Canadian customers are subject to GST and PST.
How do I pay? Is it secure?
We accept Visa, MasterCard, Discover, American Express as valid forms of payment. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.
How do I contact Customer Service?
You can call our Toll Free number (1-877-990-8411) Available Mon-Thurs 9am-8pm EST, Fri 9am-7pm EST, Sat 9am-5pm EST or email Customer Service at firstname.lastname@example.org.
How do I track my order?
You can track your orders by clicking here.
I have previously ordered from Health Labs before but never via the website. Do I need to register in order to place order via website?
You need to register/create an account the first time you place your order through the website even though you may have ordered via phone before
How long should it take to receive my order?
It takes approximately 3-5 business days after we have received your order
Are your products non-GMO?
We are sensitive to the issue of GMOs in the food supply and the concern about the potential presence of GMOs in dietary supplements. We are confident that the safety of our products is not compromised by GMOs. Our customers can rest assured that, while a few dietary supplement ingredients are produced from genetically modified crops, health labs supplements contain little, if any GMOs in the finished product. We strive to use naturally sourced ingredients whenever possible. GMO crops include corn and soy, both of which may be source material for dietary supplement ingredients. Vitamin C, for example, is made from corn. Soy oil is a source of vitamin E. Again, our manufacturers endeavor to use non-GMO ingredients whenever possible, however we just can't give a firm guarantee regarding this - for every ingredient. Few supplement companies can claim all their products are non-GMO, unless they have a very limited product line.
Super Saver Shipment Consolidation Policy
To better serve our customers and the environment, Health Labs reserves the right to consolidate the shipment of 2 or more Super Saver orders which are scheduled to ship within 7 days of each other. If you do not want your shipments to be combined, please keep the ship date of your Super Saver orders at least 8 days apart. We appreciate your cooperation as we try to reduce the amount of unnecessary shipments.